Privacy Policy

Last Updated: April 24, 2026

This Privacy Policy describes how PawTails™ (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to any information that can uniquely identify an individual as “Personal Information”.

  • Device Information: Collected automatically via cookies and pixels. Includes web browser version, IP address, time zone, and how you interact with our products.
  • Order Information: Collected from you to fulfill our contract. Includes name, billing/shipping address, payment information (processed securely via Shopify), email address, and phone number.
  • Customer Support Information: Collected from you when you contact us at shoppawtails@gmail.com to provide assistance.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share information to comply with applicable laws, respond to lawful requests, or protect our rights.

3. Targeted Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (such as through Pinterest or Google Ads).

4. Your Rights (GDPR)

Because PawTails™ serves the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right of Access: You can ask for a copy of the data we hold about you.
  • Right of Erasure: You can ask us to delete your personal information.
  • Right to Portability: You can ask us to transfer your data to another service.

To exercise these rights, please contact us at shoppawtails@gmail.com. Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage (including to Canada and the United States) via Shopify’s secure data transfer protocols.

5. Cookies

A cookie is a small amount of information downloaded to your device. We use functional cookies (to remember your cart), and analytical cookies (to improve our boutique experience). You can control cookies through your browser settings, though blocking them may affect your experience on our Site.

6. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

7. Contact & Complaints

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at shoppawtails@gmail.com.

If you are a resident of France and are not satisfied with our response, you have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) at https://www.cnil.fr.